Industrial Repairs
AJM Automation Limited is the official European repair and service centre for CTC Parker Automation. We offer a repair and service facility for CTC Parker products and AJM Automation Limited systems.
To send a unit for repair, you will need a Return Merchandise Authorisation (RMA) number.
Procedure for RMA number
To obtain an RMA number, please contact support@ajmautomation.com or +44 (0) 845 2600 228 with all of the following information.
- Name and email address of responsible person
- Technical contact to answer questions about the unit
- Telephone and Fax number
- Accurate description of the problem
- Purchase order number for repairs (required prior to issuing of RMA (see below)
- Model and Serial numbers
Returning goods
Goods returned for repair must include and RMA number and should be addresses to:
Industrial Repairs
AJM Automation Limited
138 Main Street
Repton
Derbyshire
DE65 6FB
ENGLAND
Repair warranty
All replacement components are supplied with a ninety (90) day warranty.
Repair Charges
Repair charges for products are determined by the price of the actual component or components which require replacement - plus a test and evaluation fee and return carriage. AJM Automation Ltd will contact the customer/distributor if a product is "beyond repair". No additional work will be carried out until AJM Automation Ltd receives written approval from the customer, for the additional costs incurred
No Problem Found Classification (NPF)
When a unit has been sent in for repair and no problem is found, it is AJM Automation's policy to charge a testing and evaluation fee. Should a unit have third party cards fitted which cause the problem, we will endeavour to replace or repair the cards at a stated price.
Software Liability
AJM Automation Ltd accept no liability for application software on any units sent for repair. It is the customer's responsibility to make appropriate software backups before despatch, in case data is lost during the repairs procedure. All efforts will be made to protect the original application and settings where possible.